Privacy Policy

1. Who we are

BlueTerra L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
License Number: 2533928.01
Website: https://myblueterra.com
Email: info@myblueterra.com
Phone: +971 58 541 2123

2. Information we collect

We collect information when you browse our site, contact us, request a quote, or make a booking.

• Personal details: Name, email, phone number, nationality, postal address, passport details if required for travel, travel preferences and special requests.
• Booking and payment details: Itinerary information, accommodation and activity choices, loyalty numbers, and payment information. Card data is processed securely by third-party payment providers. We do not store full card numbers.
• Technical data: IP address, device and browser type, pages visited, and cookies used for essential site functions and analytics.
• Communications: Messages you send to us, feedback, survey responses, and marketing preferences.

3. How we use your information

• Create quotes, process bookings, and deliver travel services
• Communicate itineraries, confirmations, updates, and support
• Manage payments, invoices, and fraud checks
• Improve our website, products, and customer experience
• Send marketing that you can opt out of at any time
• Meet legal, regulatory, and audit requirements

4. Legal grounds we rely on

• To perform a contract or take steps at your request
• Your consent, where required
• Our legitimate interests, such as service improvement and security
• Legal obligations

5. Sharing your information

We do not sell or rent your personal data. We share only what is necessary to deliver your trip or run our business, for example with:

• Trusted service partners such as hotels, airlines, destination management companies, guides, and event venues
• Technology and operations providers such as payment processors and CRM platforms
• Professional advisers, insurers, and auditors
• Authorities where required by law

We require our partners to protect your information and use it only for the agreed purpose.

6. International transfers

Travel is global, so your information may be transferred to partners in other countries. We take reasonable steps to ensure an adequate level of protection consistent with this policy.

7. Cookies and tracking

We use cookies to operate the site, remember preferences, analyze traffic, and enable chat or personalization. You can control cookies in your browser settings. Some features may not work without essential cookies.

8. Data security

We use reasonable technical and organizational measures to protect your information, including encryption, secure servers, access controls, and regular reviews. No system can be guaranteed 100 percent secure, but we work to keep risks low.

9. Data retention

We keep your information only as long as needed for the purposes in this policy, including legal or accounting needs. Typical retention periods are:

• Bookings and invoices: up to 7 years
• Support communications: up to 3 years
• Marketing preferences: until you opt out or delete your data

10. Your rights

Subject to applicable law, you may:

• Access a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Opt out of marketing at any time

To exercise your rights, contact info@myblueterra.com. We may need to verify your identity before responding.

11. Marketing choices

You control whether you receive newsletters or promotional messages. Use the unsubscribe link in our emails or write to us at info@myblueterra.com.

12. Children’s data

Our services are not directed to children. If you believe a child provided personal data without consent, contact us and we will delete it.

13. Contests, surveys, and testimonials

If we run a contest or survey, we will tell you what data is collected, how it will be used, and if a third party is involved. Participation is voluntary.

14. Third-party links

Our website may link to other sites. Their privacy practices are their own. Review their policies before sharing information.

15. Changes to this policy

We may update this policy from time to time. We will post the new version with the effective date at the top. Material changes will be highlighted where appropriate.